ISO/IEC 20000 IT Service Management System

ISO 20000 adopts a process approach for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving an organisation's IT service management system.

ISO 20000-1 is the formal specification and defines the requirements for an organization to deliver managed services of an acceptable quality for customers.
ISO 20000-2 is the Code of Practice and describes the best practices for Service Management processes.

What is it for ?
- Internal and external IT Service Providers, IT department and IT outsourcing firm.
- Leading IT-dependent industry such as Finance, Telecommunications, Business Outsourcing.

Benefit of ISO/IEC 20000
Boosts your corporate reputation through recognition of the IT Service Management System.
External service provider can use ISO 20000 Certification as a differentiator and win new business
Reduces risk by offering trustworthy support from IT professionals (in-house or out-sourced)
Demonstrate your corporate have adequate controls and procedures in place to consistently deliver a cost effective & quality IT service